Welcome to Mind & Brain Hospital, Bengaluru. By accessing our website, booking an appointment, making a payment, or using any hospital service, you acknowledge that you have read and understood these Terms & Conditions.
These terms should be read together with the applicable hospital policies, privacy practices, consent requirements and service-specific information provided by Mind & Brain Hospital.
Overview
These Terms & Conditions govern the use of services provided by Mind & Brain Hospital, Bengaluru, including hospital consultations, psychiatric care, psychological services, therapy, rehabilitation, assessments, wellness services, inpatient services and other clinical or allied healthcare services.
By using our services, patients, attendants, visitors and other users agree to comply with applicable hospital procedures and policies.
Our Services
Mind & Brain Hospital provides a range of psychiatric, psychological, therapeutic, rehabilitation and allied healthcare services.
Adult, child, adolescent and senior psychiatric care.
Psychological consultations, assessments and interventions.
Individual, family, behavioural and specialised therapies.
De-addiction, rehabilitation and supportive care.
Assessment, therapy and developmental support.
Occupational therapy, speech therapy, physiotherapy and related services.
Psychological, neuropsychological and other assessments.
Applicable neuromodulation, biofeedback and wellness services.
The availability of a particular service may depend on clinical assessment, appointment availability, professional recommendation and hospital capacity.
Acceptable Use of Services
Users are expected to provide accurate information and behave respectfully towards doctors, therapists, hospital staff, patients and visitors.
- Users should provide accurate and complete information when required.
- Users should follow reasonable hospital instructions and safety requirements.
- Users should not misuse hospital facilities, digital systems or communication channels.
- Users should not engage in abusive, threatening, fraudulent or unlawful behaviour.
Appointments and Consultations
Appointments are subject to availability and may be booked through the hospital's authorised appointment channels.
Patients are requested to provide correct contact information and arrive or connect at the scheduled time.
Consultation duration may vary depending on the patient's clinical requirements and the professional's assessment.
Appointment availability does not guarantee that a particular treatment, diagnosis or outcome will be provided.
Refund & Cancellation Policy
The following Refund & Cancellation Policy applies to eligible payments made for services provided by Mind & Brain Hospital.
Refund & Cancellation Policy
Effective Date: July 27, 2026
5.1 Appointment Cancellation
Patients are requested to notify Mind & Brain Hospital as early as possible if they wish to cancel an appointment or service booking through the hospital's official communication channels.
Cancellation Charge: 10% of the total amount paid will be deducted for eligible cancellations. The remaining eligible refund amount will be processed to the original payment method, subject to the applicable refund conditions.
For eligible cancellations, a cancellation charge of 10% of the total amount paid will be deducted.
After deduction of the applicable 10% cancellation charge, the remaining eligible refund amount will be processed to the original payment method.
Refund processing timelines may vary depending on the bank, payment gateway or payment service provider.
5.2 No Refund After Service Utilization
No refund will be provided after any hospital service has been availed, subject to applicable law and specific hospital-approved exceptions.
This includes, but is not limited to:
- Doctor consultations, including physical and teleconsultations
- Psychology consultations
- Therapy services
- Occupational therapy
- Speech therapy
- Physiotherapy
- Counselling
- Psychological assessments
- Diagnostic and laboratory services
- Pharmacy purchases
- Inpatient admissions
- Day-care procedures
- Brain stimulation and related therapies, including rTMS, tDCS, Biofeedback, VR Therapy and similar services
- Ayurveda consultations and therapies
- Health packages
- Wellness programmes
- Any other clinical or allied healthcare service
5.3 Therapy Packages & Treatment Programs
Completed therapy or treatment sessions are non-refundable.
Once a treatment programme has commenced, refunds for unused sessions are generally not permitted unless specifically approved by hospital management in exceptional circumstances.
Where an exceptional refund is approved, the amount may be subject to applicable deductions and administrative review.
5.4 Missed Appointments / No-Show
Failure to attend a scheduled appointment without prior notice may result in the appointment fee being forfeited.
No refund will ordinarily be provided for a missed appointment unless specifically approved by hospital management.
5.5 Duplicate or Incorrect Payments
If a patient is charged more than once, experiences a technical payment deduction, or an amount is incorrectly processed, the patient should notify the hospital immediately with the relevant payment details.
After verification, eligible refunds for duplicate or incorrectly processed payments will be made to the original payment method.
5.6 Hospital-Initiated Cancellation
If Mind & Brain Hospital is unable to provide a booked service because of doctor unavailability, technical issues, emergencies, or hospital operational constraints, the patient may be offered the option to reschedule without additional charges.
Where applicable, the patient may instead receive a refund in accordance with the hospital's applicable refund process.
5.7 Refund Processing Timeline
Approved refunds will be processed to the original payment method used for the transaction.
Refunds are generally processed within 7–14 business days, depending on the applicable bank, payment gateway or payment service provider.
Mind & Brain Hospital is not responsible for delays caused by banks, payment gateways, financial institutions or other external payment service providers.
5.8 Non-Refundable Charges
The following charges are generally non-refundable, subject to applicable law:
- Registration charges
- Consultation fees after the consultation has been completed
- Services already rendered
- Pharmacy purchases
- Laboratory and diagnostic services already performed
- Consumables already used during treatment
- Applicable administrative charges
- Cancellation charge of 10% of the total amount paid for eligible appointment cancellations
Cancellation Charge 10% of the total amount paid for eligible appointment cancellations.
5.9 Exceptional Circumstances
Refund requests that fall outside the circumstances described in this policy may be reviewed by hospital management at its discretion.
Any decision regarding an exceptional refund will be made after reviewing the individual circumstances and applicable deductions.
Such decisions are subject to applicable law and the hospital's internal review process.
5.10 Policy Amendments
Mind & Brain Hospital reserves the right to modify, update or revise this Refund & Cancellation Policy from time to time.
Changes may be made without prior notice, and the latest version of the policy will be published on the official hospital website.
Medical Information Disclaimer
Information available through the hospital website, digital communication channels and other informational materials is intended for general informational purposes and should not be treated as a substitute for professional medical evaluation.
Clinical decisions are made by qualified healthcare professionals based on the patient's individual circumstances and clinical assessment.
Emergency and Crisis Situations
Patients experiencing a psychiatric or medical emergency should seek immediate professional assistance.
Website forms, email, WhatsApp and other digital communication channels should not be relied upon as a substitute for emergency intervention.
Emergency services and hospital support are subject to clinical assessment, availability and applicable hospital procedures.
User Information and Responsibilities
Patients and users are responsible for providing accurate and relevant information required for appointments, consultations, assessments and treatment.
- Provide accurate personal and contact information.
- Inform healthcare professionals about relevant medical history and medications where applicable.
- Follow agreed appointment schedules.
- Follow reasonable treatment and hospital instructions.
- Inform the hospital if contact information changes.
Privacy and Confidentiality
Mind & Brain Hospital respects patient privacy and handles personal and healthcare information in accordance with applicable laws, professional requirements and the hospital's privacy practices.
Patients should review the hospital's Privacy Policy for further information regarding collection, processing, storage and use of personal information.
Intellectual Property Rights
Unless otherwise stated, website content including text, graphics, logos, branding, design elements, photographs, documents and other materials belongs to or is used by Mind & Brain Hospital with appropriate rights.
Content should not be copied, reproduced, modified, distributed or commercially used without appropriate permission.
Limitation of Liability
Healthcare outcomes can vary between individuals. No particular clinical outcome can be guaranteed.
To the extent permitted by applicable law, the hospital will not be responsible for losses arising from circumstances outside its reasonable control, including interruptions caused by technical systems, third-party service providers or external events.
Changes to These Terms
Mind & Brain Hospital may update or modify these Terms & Conditions when required.
The latest version published on the official hospital website will represent the current version of these terms.
Governing Law and Jurisdiction
These Terms & Conditions shall be interpreted and governed in accordance with applicable laws of India.
Subject to applicable law, matters relating to these terms and the services provided by the hospital shall be addressed through the appropriate legal and judicial forums having jurisdiction over Bengaluru, Karnataka.
Contact Us
Mind & Brain Hospital
Kodigehalli Main Road,
Near Royal Mart,
Defence Layout,
Bengaluru - 560092
Phone: 831 017 4500
Email: info@mindandbrainhospital.in
For appointment cancellations, refund requests or payment-related concerns, please provide the relevant appointment or transaction details when contacting the hospital.